Acceptance of Regulations
Booking the property implies acceptance of this regulation. The person making the reservation is responsible, also for accompanying persons.
Rates
Prices are in Euros and are for the requested period per apartment/room.
The agreed price includes utilities (electricity, water, and gas), kitchen linen with weekly change, bed and bath linen with weekly change, and the use of common areas. The price does not include the tourist tax, any damages, and other services requested by the customer, to be paid on-site. We reserve the right to change published apartment prices at any time without notice. The price agreed upon at the time of booking (excluding any extras) will not be changed under any circumstances.
Reservation and Payment
Online reservations can be made using the booking system on our website www.casadisofia.com
To confirm the reservation, personal details, a phone number, an email address, vacation dates, number of people, credit card details are required for reservation guarantee according to our cancellation policy. Casa di Sofia reserves the right to pre-authorize. The balance is payable upon arrival. In case of a non-refundable rate, the full amount must be paid in advance with a credit card or PayPal.
For inquiries about using the online booking system, you can request quotes and information at [email protected]
Cancellation Penalties
Cancellations made up to 7 days before arrival have no charge. Cancellations from 6 to 3 days before arrival will be charged 50% of the reservation amount. Cancellations made after that time result in the loss of the entire amount.
In case of early departure, the full agreed reservation amount will still be retained.
In case of a discounted, non-refundable rate, no refund will be issued under any circumstances.
Modifications or cancellations should be done in writing within the provided terms, via email at [email protected] or through the dedicated section on the website.
Unforeseen Accommodation Unavailability
If unforeseen circumstances prevent offering the booked accommodation, the owners reserve the right to assign a similar or superior alternative accommodation at the same price.
Holiday Home Management Rules
The manager commits to changing linen weekly and cleaning the apartment after each customer change. Any extra linen change and cleaning requested by the customer incur a cost of €30.00 per room.
Linen includes sheets and a towel set (personal, face, and shower) per person.
Check-in
At least 24 hours before arrival, considering the absence of a reception service, customers must communicate their exact arrival time to receive appropriate welcome. The apartment can be accessed from 4:00 PM to 9:00 PM on the day of arrival. If requested and approved, check-in between 9:00 PM and 2:00 AM of the following day is possible for an additional fee of €30.00.
Valid identification must be presented upon arrival. Failure to provide valid documents will result in reservation cancellation and full payment retention. Damages and/or shortages will require compensation, assessed by the property manager, to be paid before departure.
Accepted payment methods: cash, credit cards, and PayPal.
Check-out
On the departure day, the owner or a delegate will collect the keys and inspect the property's condition. Any damages caused must be compensated. The apartment should be vacated by 10:00 AM, unless otherwise agreed upon, to allow cleaning.
Pets
With prior approval and a €20.00 surcharge, staying with a pet is possible. Please contact for confirmation.
Rules During the Stay
Guests are invited to report any anomalies or deficiencies within 24 hours of arrival to the reception staff.
Copying keys is strictly prohibited. In case of key loss, a refund of €20.00 is required.
Staying in the house with more people than allowed is prohibited. Entering non-registered people without prior notice and approval from the manager is prohibited.
All accommodations are delivered clean and functioning. Daily apartment tidying is the customer's responsibility. Customers must not move furniture from its place. At checkout, the customer is obliged to leave the accommodation in acceptable conditions, particularly cleaning the kitchenette and dishes. Customers must empty the refrigerator of purchased food and beverages. Midweek cleaning is available upon request for a fee.
Tenants must adhere to common norms of quietness, especially from 10:00 PM to 8:00 AM and from 1:00 PM to 5:00 PM, avoiding disturbing noises. Parents are kindly requested to supervise their children to prevent disturbance.
Tenants are responsible for the rented property's maximum care. Utensils and other house provisions (chairs, blankets, etc.) should not be used or taken outside the house. Non-compliance will result in charges assessed by the delegate.
Customers explicitly release the manager from liability for direct or indirect damages from unforeseeable interruptions of essential services like electricity and water.
This regulation is immediately effective. Failure to observe any of the rules described entails reservation withdrawal and departure from the premises, with loss of any payment made.
